Return Policy Page

Return Policy

At jamardokan.com, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help. Please review our return policy outlined below:

30-Day Return Policy:

We offer a 30-day return policy from the date of delivery for most items purchased on jamardokan.com. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.

Eligibility for Returns:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Some items may not be eligible for return due to hygiene or safety reasons. Additionally, certain types of items cannot be returned, such as perishable goods, personalized items, and gift cards.

Return Process:

To initiate a return, please contact our customer service team at [customer service email] within 30 days of receiving your order. Please provide your order number and the reason for the return. Our customer service team will guide you through the return process and provide you with a return authorization (RA) number if your return is eligible.

Return Shipping:

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

Exchanges:

If you need to exchange an item for a different size, color, or style, please contact our customer service team to arrange for an exchange. Exchanges are subject to product availability.

Non-Returnable Items:

Certain items are non-returnable, including but not limited to:

• Perishable goods
• Personalized items
• Gift cards
• Downloadable software products

Damaged or Defective Items:

If you receive a damaged, defective, or incorrect item, please contact our customer service team immediately for assistance. We will work with you to resolve the issue promptly.

Contact Us:

If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer service team at [[email protected]].